1. Work with RM to reach KPI
2. Work with RM on strategy, forward planning and its implementation
3. Work with RM and departments in developing and marketing the business in collaboration with all service supports
4. Responsible for daily running of operations
5. Conduct all upgrading of policy on customer service and quality of service
6. Host weekly meeting when require with all department present
7. Create regular events to promote and enhance the business
8. Arrange all maintenance and repairs in a timely manner
9. Solve customer complain or issues
10. Implement training programs for Operation staff
11. Be a good communicator at levels of business, internal and external with a focus on customer relationship and service
12. Realize and present to RM, on a weekly basis, needed action plans to reach company targets
13. Make sure all standard operation procedure are up to date and being met
14. Oversee occupational health and safety
15. Increase the profitability while keeping high standard and quality
16. Insures a good follow-up by assistant manager of procedures on a daily basis
17. Improve and update standard sanitation procedures
18. Drive support service team to operations efficiency
19. Acts as company public relation representative
20. Gives and takes actions for improvement
21. Achieve the economic and qualitative objects as defined by budget and company strategy

1. Bachelor Degree in Management or related field.
2. At least 2-year experience in Restaurant Management
3. Mature business Manager with a strong background in Customers’ services (Restaurant Industry would be a plus).
4. Strong leadership with managerial talent, able to coach and motivate all staff
5. Excellent organizational skills
6. Be able to work under pressure and reach objectives
7. Passionate with public relation and costumer contact
8. Honest, hardworking, flexible, highly responsible and able to work independently
9. Microsoft Office
10. Positive attitude and willingness to learn and grow.
11. Creative, Self-motivation, able to explore new ideas.